Privacy Policy

Who we are

Our website address is: https://lifecyclestravel.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Visitors to the website can download and extract any location data from images on the website.

Contact forms

We collect customer details through forms on this site. These forms help us to easily respond to customer questions and requests. We also request information such as your height so that we can prepare your user experience when setting up bikes and other equipment. The forms keep us organised!

Cookies

If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We can look at our sites analytics, this means we can see some demographics of those coming to our site. For example what country you are located in when on our site, how long you spent browsing and what form of technology you were using ie. a mobile phone or computer. This helps us when designing the website, making sure your experience on a phone is just as good as if you’re on a computer. It also suggests if our website is performing well or if there are errors and your experience is not working as it should.

Who we share your data with

We don’t share your data with anyone outside of Lifecycles Travel employees. We don’t store personal information or data in insecure places ie computers or hard drives. We only use your data to ensure you have a good experience while on holiday or riding with us ie. dietary requirements.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Business Owners: Chris Boogert & Alice Tancred
Email: bookings@lifecyclestravel.com
Phone: +61422768617
Address: Po Box 170 Byron Bay 2481